Frequently Asked Questions
So how does it work?
So you’ve landed on our page and want to add our special rentals to your big event. Next step, contact us with information about your needs, how many people you’re expecting and what you’d like us to provide, and we will quickly respond with a custom quote for your event. Once you’re ready to proceed, we will send you our rental agreement and instructions for paying your deposit. Orders are confirmed once we receive the 50% deposit and the signed rental agreement. We will take care of delivering your order, and collecting it at the end of your event, and the best part is, we do the dishes!
Do you require a deposit?
Yes, we require a deposit of 50% of the total order. The deposit holds your rental until the day of your event.
Can I make changes to my order?
As long as items are not reserved by another customer, you can make changes up to two weeks before your event. All rental orders must be finalised 14 days prior to your event.
What is your rental period?
We have a maximum rental period of 36 hours. Rental charges are calculated per event.
What If I need more time?
Let us know what you need and we will try to accommodate. The ability to provide more time is subject to other customer reservations and scheduling.
Is there a delivery charge?
Depending on the venue location, a delivery charge will be applied.
What about cleaning rentals?
We take care of it! Given the age and delicate nature of our rental items, we ask that you do not wash any of our rentals after use. Gently wipe and rinse any food and liquid debris from the dishes with a soft cloth or paper towel.
Do you have a minimum order?
Yes, our minimum order is $50.
You have a lot of different patterns. Can I choose my dishes?
Due to the size of our collections, it would take too long to sort through our inventory to find individually requested items, so we are unable to accommodate this request. However, we are happy to discuss your vision for your event and will take as much care as possible to stick to that vision when selecting pieces for your event.
What happens if something breaks?
Missing or damaged pieces will be invoiced separately after going through the inventory at the conclusion of your event. Replacement cost for teacups and saucers, plates (excluding platters), crystal stemware, and all place setting utensils are seven times the cost of their individual rental. Replacement cost for all other items is ten times the cost of their individual rental.
What area do you service?
Our home is in Cochrane, Alberta and our service area is primarily the greater Calgary area. We also service other areas of Southern Alberta and B.C., but delivery charges will apply.